In a multi-year effort, MUS executed complex human factors engineering research and workstation / user interface (UI) design programs resulting in the creation of a new generation of mission control launch centers for NASA Space Shuttle operations. Solutions resulted in verified improvements in critical launch information display and operator mission management, including cross-training and task sharing functions. Solutions propagated to Shuttle operations centers on a global basis. Conducted extensive user needs analysis with Shuttle communications teams, and developed enhanced workstation and workgroup solutions. Produced extensive, full-scale simulations and related human factors performance verification testing. Provided detailed control room layout design to improve cross-task workload sharing during critical mission transitions and related training. AWARD Charles L. Mauro / MUS received the NASA Special Service Award for this program.