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Why Candy Crush Saga is So Successful and Popular But Will Never Be an Angry Birds: A Cognitive Tear Down of the User Experience (UX)

The Big Question  Why are certain computer-based games so compelling, while others fail entirely to draw us in? The answer to this persistent question, a question game designers struggle to grasp every day, is complex, but also on a certain level surprisingly straightforward. I have written and spoken on this topic at conferences and explored this question in a long-form blog post based on a cognitive tear down of the astoundingly successful game Angry Birds. Over 2 million readers have viewed that analysis. Continue Reading…

User-Centered Design in the New World of Complex Design Problems

Click the image below to view a recent article by Charles Mauro entitled “User-Centered Design in the New World of Complex Design Problems,” published in the Winter 2012 edition of Innovation.  The article focuses on the ways that user-centered design has changed and continues to change in the context of our increasingly connected digital world, highlighting particular trends that have an effect on this shift.

Apple v. Samsung: Impact and Implications for Product Design, User Interface Design (UX), Software Development and the Future of High-Technology Consumer Products

Background: The following long-form post is based, in part, on the seminar sponsored by the New York Technology Council / UX Design Track titled: “Apple vs. Samsung: What the case means to software development and UX design”2 . The session was held in New York on October 23, 2012. The session featured presentations by Christopher V. Carani Esq.3 , Robert S. Katz Esq.4 and Charles L. Mauro CHFP5 . The seminar was created and moderated by Charles L. Mauro.

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The Science Behind User Experience UX Design and Usability Testing

A recorded interview with Charles Mauro CHFP conducted by Robynn McCarthy

Our newest post is a recent in-depth live interview recording of Charles L Mauro covering his more than 30 years as a leading usability scientist. If you are wondering why some products are easy to use and others much less so, why Apple products are so successful, what does it take to create a world-class user experience you will find the interview eye opening if not highly thought provoking. Continue Reading…

Why Angry Birds is so successful and popular: a cognitive teardown of the user experience

The usual question: Over the past 40+ years as a consultant in the field generally known as human factors engineering (aka usability engineering), I have been asked by hundreds of clients why users don’t find their company’s software engaging. The answer to this persistent question is complex but never truly elusive. This question yields to experience and professional usability analysis.

The unusual question: Surprisingly, it is a rare client indeed who asks the opposing question: why is an interface so engaging that users cannot stop interacting with it? This is a difficult question because it requires cognitive reverse engineering to determine what interaction attributes a successful interface embodies that result in a psychologically engaging user experience. This question pops up when products become massively successful based on their user experience design – think iPhone, iPad, Google Instant Search, Nintendo Wii, Microsoft Kinect.

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Why Cisco flipped over the Flip Video Cam (and paid $590 million for a small dose of simplicity)


What is simplicity worth; to Cisco Systems apparently quite a lot.  One can visualize the PowerPoint deck from Cisco’s investment banking group showing how acquisition of Pure Digital Media (maker of the Flip Video Camera) would: A) be a potentially decent financial investment and B) would imbue Cisco, a company whose products are arguably among the worst in terms of usability on the planet, with a much needed dose of positive brand equity. Recently, Cisco has apparently gotten religion around the idea of usability and user experience design, first by hiring a team of “user experience architects” and now through the acquisition of a product whose main feature list consists of basically one word, “Simplicity”. This comes as no surprise to anyone who tracks technology adoption trends. It has been known for some time that IT products overall are being driven toward less complex set up, use, and maintenance interaction sequences. This trend is known to impact products in all segments ranging from consumer applications to serious commercial IT offerings. Continue Reading…

What US Airways Flight 1549’s ditching in the Hudson River teaches companies about how to create world-class user interface design solutions

When tasked with creating compelling and empowering user interfaces for new high technology products and services, companies can learn more from the struggling airline industry than from Google or even Apple. The fact is, there is scant reliable data available on how to actually create compelling user interface solutions that are based on demonstrated real-world solution excellence. For sure there have been hundreds of books written on the topic and as many seminars are sold each year. However, when one looks deeply at this literature there is almost nothing that is based on proven and repeatable conceptual frameworks drawn from commercial success. This is a major problem for companies that now have the need, desire and technology to create products and related interfaces with high levels of automation and massive feature sets. Where then can companies turn for reliable insights into the design of compelling and empowering user interfaces in the future? The answer is not what you might assume…one of the best places to look is the struggling commercial airline industry.

Photo by Greg L. available under a Creative Commons Attribution Non-commercial license.

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Why the music industry doesn’t have a prayer against iTunes

It is a fact that the music industry is flat on the mat. CD Sales have been in near free fall for the last 4-5 years. Exactly why this is happening is the subject of a good bit of back and forth by industry pundits, music executives and a raging herd of music industry lawyers. From media accounts one would think that this massive decline in sales (translate revenue) started with Napster and has reached a perigee with iTunes….ah, yes iTunes. To hear a typical music industry executive talk about iTunes is to understand the true definition of the “Death Star”.

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How new theories in human information processing explain the meltdown on Wall Street

Response to The New York Times article on Wall Street Risk by Joe Nocera (1/4/2009)

In The New York Times Sunday Magazine section Joe Nocera produced a column that was important, well researched and insightful on how computer-based decision tools (VaR models) led Wall Street down the path to near ruin. However, Mr. Nocera missed an important, deeper point that is impacting critical analysis of what actually happened on Wall Street that allowed these seemingly intelligent executives to continue to pile on massive levels of risk long after they should have known better.

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