Mr. Mauro holds a Masters Degree in Ergonomics from New York University. At NYU he was a NIOSH research fellow at the Rusk Institute of Rehabilitation medicine. Charles Mauro is a Certified Human Factors Engineering Professional CHFP / BPCE. He has received grants and fellowships from the Ford Foundation, National Institute Occupational Safety and Health, and The National Endowment for the Arts. Since 1975 he has been President of MauroNewMedia, a leading provider of professional usability engineering and high performance user interface design consulting services.
Prior to forming MauroNewMedia he worked personally with product design pioneers Henry Dreyfuss and Raymond Loewy. During Détente he managed the first product development program undertaken by a U.S. firm for the Soviet Ministry of Science and Technology. He has been directly responsible for research and development of numerous business-critical user interfaces including design of primary trading systems used on the floor of the New York Stock Exchange. His experience spans more than 35 years and includes consumer, commercial, military and aerospace applications.
He consults on a regular basis with Fortune 500 clients and leading start-ups. Mr. Mauro has received numerous citations and awards for human factors engineering research and interface development including the Alexander C. Williams Award from the Human Factors and Ergonomics Society and citations from NASA and Association of Computing Machines (ACM). He has served on many national and international panels and has chaired 2 ANSI standards committees. Mr. Mauro also served on the Presidential Design Awards Program for the NEA and was a founding member of the Human Factors Society Special Interest Group on Consumer Products.
Mr. Mauro consults on a regular basis with leading corporate CEOs on strategic issues of screen-based customer experience design, usability, interactive brand development and fixed to virtual migration of products and services. He has been accepted in federal court as an expert witness for design patents, trade dress and other intellectual property issues related to user interface design. He holds numerous US and international patents.
Mr. Mauro is published in the professional and popular literature and has been quoted in Fortune, The New York Times, Business Week, The Wall Street Journal, Science, and other leading business publications. He routinely speaks at national and international conferences on design, usability and user interface development. Mr. Mauro lectures at leading Graduate programs including: MIT Sloan School, Stanford, and other engineering and MBA programs. His first major book Usability: the Bottom Line will be published this year.