Founders

Charles Mauro

Charles L Mauro CHFP I Founder and President

Charles L. Mauro CHFP is president and CEO of MAURO Usability Science (MUS), a New York-based consulting firm, founded in 1975, offering services in usability science, formal user-centered product design, high-performance user interface design and design IP rights. Mr. Mauro is a Certified Human Factors Engineering Professional BCPE.

The Industrial Designers Society of America (IDSA) has given its highest recognition the Personal Achievement Award to Charles L. Mauro CHFP President / Founder of MAURO Usability Science. Historically the Award has been given to leading design luminaries including Sir Jonathan Ive of Apple, Raymond Loewy, Henry Dreyfuss and others…More.

Mr. Mauro has a BS in Industrial Design from Los Angeles Art Center College of Design and a masters degree in ergonomics and biomechanics from New York University (NYU). Before forming MUS he worked directly with product design pioneers Henry Dreyfus and Raymond Loewy. He was directly responsible for research and development of mission-critical user interfaces, including the design of primary trading systems used on the floor of the New York Stock Exchange. His experience spans more than 40 years and includes consumer, commercial, military, and aerospace applications.

He has received the Alexander C. Williams Award from the Human Factors and Ergonomics Society and citations from IDSA, NASA and the Association for Computing Machinery. Mr. Mauro served on several national and international panels and have chaired two ANSI standards committees. He also served on the Presidential Design Awards Program for the NEA and was a founding member of the Human Factors Society Special Interest Group on Consumer Products. He has consulted with many leading corporations on strategic issues of screen-based UX optimization, product design, usability science, Intellectual property, and fixed to virtual migration of products and services.

He has served as an expert in over 75 major IP cases covering design patents, trade dress, copyright, utility patents related to GUI & product design. Mr. Mauro holds numerous U.S. and international patents. He has been quoted in Fortune, Business Week, the Wall Street Journal, Science. Mr. Mauro is a frequent speaker at national and international conferences on UX optimization, usability science, user interface design and IP related matters. He lectures at leading graduate programs including MIT Sloan School, Stanford University, UPenn, Cornell, and other leading design schools and university design programs. Mr. Mauro has been a frequent speaker at USPTO Design Day and is the founder of NYTA UX Speaker Series Sponsored by Bloomberg.


Andrea Mauro

Andrea Peterson Mauro I Senior Vice President Brand Management

Andrea Mauro joined the firm in 1985 as Director of Visual Interface Design and Interactive Brand Development. She holds an undergraduate degree in experimental psychology from Skidmore College and an MFA in graphic design from Yale University. Prior to joining Mauro Usability Science, she was founder and principal of her own corporate communications firm in New York. Over the course of her career, she has worked extensively with Fortune 500 clients on issues of visual brand development, corporate communications, retail store design, e-commerce strategy and interactive brand development. She has received numerous awards and citations from the New York Art Directors Club and other leading professional societies. At Yale, she received the Wallace Cheney award for outstanding artistic composition. She has also undertaken extensive studies in music theory and composition at the Julliard School in New York and manages our multimedia sound/music integration efforts.


Professional Research Staff

MAURO Usability Science maintains a full-time staff of research professionals focused on delivering industry-leading usability research and product innovation services. Our full-time professional staff includes leading experts in human factors engineering, usability science, consumer psychology, cognitive neuroscience, ergonomics, skill acquisition theory and software/hardware engineering. All primary research professionals assigned to critical programs have advanced degrees. We also maintain a large body of practicing professional colleagues from leading university research programs. This additional layer of rapidly available expertise allows us to offer clients exceptionally robust problem solving and research-based services related to product design research and user experience optimization programs.


Professional Certifications

Key members of our professional research staff are certified human factors engineering professionals CHFP. Our professional staff is recruited from leading university research programs in the U.S. and abroad. All critical research programs are personally managed by a research professional with a minimum of 2o years of experience.


Professional Operating Procedures

Our professional research staff undergoes extensive project and GDP process training based on a formalized and audited system of standard operating procedures (SOP). Clients are welcome to audit our GDP and SOP systems which adhere to rigorous industry standards. On programs which require specialized audited data capture methods we offer CFR 21 Part 11 compliant systems. We specialize in the execution of research for FDA drug delivery device certification and have conducted hundreds of complex formative and summative FDA-focused studies. We own and maintain all critical data capture systems and do not lease or otherwise rent testing systems utilized in critical studies.


Data Integrity Standards

Our standard operating procedures include adherence to state of the art data integrity and data management procedures. Our IT systems are audited on a routine basis and updated to support all required client data integrity standards. During live data capture phases of research programs, our systems are designed to protect client data at all times. Our data integrity procedures include on-site and remote backup during all live data capture and during data analysis, reporting and editing for final approval. We are happy to discuss our professional staff, procedures, and methodologies. Please contact Charles L. Mauro CHFP Cmauro@MauroUsabilityScience.Com