Our personalized approach
Focus on the business problem: We bring to all projects a high degree of professional focus and expertise. This allows our clients to have confidence in our ability to report to and work directly with the highest levels of management. Over our 30-year history, we have developed a reputation for delivering professional research results supported by creative and insightful solutions to the "complexity problem." We align research methods with our clients' business problems to give them the satisfaction of knowing that their needs are our goals.
Going beyond the obvious: We are well known for going beyond traditional usability testing to expand your understanding of customer engagement and help you understand the relationship between user experience design and core business variables including customer acquisition, retention, and migration. We have a reputation for delivering large and complex research programs on budget and in critical instances, ahead of schedule.