Not sure if our firm has the expertise you are looking for?
Many of our best clients come to us first, not knowing exactly what type of expertise they are looking for to help them optimize their customer experiences. If we do not have the expertise you require, one of our partners does. Call or email; we have a reputation for responding promptly.
What our clients say
Clients say great things about us because we listen well and align our services to meet their complex business objectives. Click here for client quotes from our annual quality of service survey.
Have a specific question?
With more than 30 years of industry experience, we've probably run across your problem before. If we can't help, chances are good we know who can. Call us at 212-249-3683, Ext. 105.
Submit an RFP for review and response
If you have a formal project RFP or if you would like to discuss a project without a formal RFP, please call us at 212-249-3683, Ext. 105 or email us at . We respond to many RFP requests and are happy to discuss projects in any state of development, ranging from basic planning to experience optimization of existing production products and systems.
Request access to our online project definition surveys
To assist potential clients seeking our services in either usability testing or user interface design, we have created online data gathering tools to help you determine an appropriate project scope and schedule. Use of these surveys dramatically reduces the time you need to spend with us explaining your project and related business objectives. These surveys are available by invitation only, following a brief screening call. To arrange a screening call, please phone us at 212-249-3683, Ext. 105.
Read our widely distributed white papers and chapters
Below is a list of white papers and major chapters from leading technical publications that we have written on subjects of interest to other executives like you. These papers have been widely read and distributed and cover topics directly related to our services.
- Usability testing white paper (over 50,000 downloads)
- 2007 UED Review (over 35,000 downloads)
- Product complexity paper (distributed at leading business schools)
- Customer Experience 2.0: Designing for a Demanding, Distractible User
- Cost justifying usability chapter (seminal text on usability)
- Online user testing (MTV case study) (forthcoming publication)
Visit our award-winning blog, Pulse>UX
Our blog has received two prestigious awards: the WebAward for Industry Excellence and the Silver W3 award in the business blog category. Several of our posts have been widely read and quoted. Here is a list of the most popular recent posts which others like you have found interesting:
- Why the music industry doesn't have a prayer against iTunes
- Why Cisco flipped over the Flip Video Cam (and paid $590 million for a small dose of simplicity)
- How Obama whacked McCain on the web and why it is important
- What does Google Chrome mean for the future of user experience design?
- How the SUV user experience trashed Detroit
- How new theories in human information processing explain the meltdown on Wall Street
- What US Airways Flight 1549's ditching in the Hudson River teaches companies about how to create world-class user interface design solutions
You can also follow our daily UX reviews on Twitter at: www.Twitter.com/PulseUX.
No idea what all this is really about?
Usability testing and user interface design is a rapidly evolving development discipline. There are many firms claiming expertise in these critical disciplines. We find that clients seeking experts to assist with such services are frequently confused about the type of expertise required to objectively solve these vexing business problems. Just know that if you fall into this category, you are not alone. We welcome the opportunity to provide you with brief online presentation covering current best practices in usability testing and user interface design. This presentation does not directly promote our services and is offered at no cost and no obligation. Feel free to request a presentation by calling 212-249-3683, Ext. 105.
Project complexity analysis survey
The complexity of a user experience project is a critical factor in the level of expertise required to meet the user experience needs of your project. Over our 30 year history, we have identified a set of project attributes that are highly predictive of the overall complexity of user experience projects and routinely use these "complexity metrics" to determine our clients' project needs. Our brief project complexity analysis survey evaluates your project to determine the level of user experience expertise you will likely need to meet your project objectives. Select the link below to take our survey and receive your free project complexity analysis:
Why you should speak to us before retaining a large interactive agency
While a large interactive agency can give you a flashy visual design, often these agencies lack the usability expertise necessary to provide a balance between usability and brand experience. A recent Forrester study, "Interactive Agencies Struggle With Web Usability", rated 36 reference sites developed by interactive agencies. Only ONE of these sites received a passing score on Forrester's Web Site Review. We provide both usability and visual design services to create designs that are compelling, visually appealing, AND usable. To learn more about our services, call us at 212-249-3683, Ext. 105.