August 27th, 2014
We frequently receive requests from clients and journalists for recommended reading lists on topics covering our areas of expertise. The following books are those we consider the best general expositions on a given topic area. Please note: we have reviewed many Web-specific books for this list but have found that most of the new texts including several popular books on Web usability engineering are not nearly as good as the original texts on which they are based. We have also included a few out of print books that are truly without peer. Most out of print books can be found in used books stores or on-line at Amazon.com.
Randolph G. Bias & Deborah J. Mayhew, Academic Press, Inc., 1994.
Summary: In an appropriate disclaimer, we wrote a chapter in this book. However, we do not receive any fees when it is purchased. This is the only extensive text on the cost-justification of usability. Randolph and Deb have put together an excellent text that has a great deal of useful data on why usability engineering is not only good for the customer but also excellent for the bottom line. This should be on the shelf of anyone practicing or promoting usability engineering.
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